IT Outsourcing

// IT Outsourcing

Why have our clients chosen IT outsourcing as the operating model for their business?

The choice of an IT service model is crucial in today’s business environment. Managing an in-house IT department involves significant logistical and financial challenges. Therefore, selecting the right model translates into tangible business benefits.

// Benefits

Advantages of IT Outsourcing

IT Support

We provide comprehensive IT support for businesses, from day-to-day assistance to advanced infrastructure management. We ensure security, stability, and business continuity of your systems. You focus on your business — we take care of IT.

Lowering operating expenses

No expenses for recruitment, high specialist salaries (including taxes and social contributions), benefits, training, or workplace equipment.

IT Consulting

IT outsourcing is not just about fixing issues and handling service requests. The advisory role is equally important. We analyze our clients’ business needs and match them with the right technology, ensuring that IT becomes a growth engine rather than a source of problems and costs. This is especially crucial when launching new investments.

Predictable IT costs

A fixed monthly fee for comprehensive IT services eliminates unpredictable and high costs associated with incident response. You gain full control over your IT budget.

Service continuity (no “bottlenecks”)

An in-house employee may get sick, take vacation, or go on parental leave. Outsourcing ensures full coverage and 24/7/365 availability of specialists—without any interruptions in IT support.

Executive-level strategic support

The service recipient effectively assumes an informal CIO (Chief Information Officer) role, ensuring that technology supports the company’s business objectives set by the executive team. They also assist in developing growth and budget plans, and provide evaluations of other service providers in terms of compatibility and compliance with technological and legal requirements.

Delegation of responsibility

The service provider is responsible for security standards, system updates and monitoring, as well as information security audits.

Enhancing IT team skills

The service recipient invests in tools and staff training to keep up with technological advancements and industry best practices.

Combined expertise synergy

Colloquially, it can be seen as access to “collective wisdom” and top-tier specialists. By hiring individual IT staff, you are limited to their knowledge. By working with our company, you gain an entire team of experts across various fields (networks, servers, CCTV, automation, etc.).

// CHALLENGES

Focus solely on your business

Although outsourcing has its challenges, at Safes we have developed cooperation models and standards that eliminate them.

As a company with 20 years of experience, serving brands such as Hilton or Radisson, we operate based on strict confidentiality agreements (NDAs) and the highest standards of personal and payment data protection.

A ticket reporting system and its 24/7 monitoring ensure that we respond to failures without unnecessary delay. When the situation requires it, we are able to engage higher-level specialists to support the person handling the issue.

We offer various cooperation models, including full or partial outsourcing.

We resolve the majority of incidents remotely. In emergency situations, our technicians arrive on-site in accordance with the rigorous stipulations of our SLA (Service Level Agreement).

At some locations we provide on-site coverage every business day, while at others we are on-site only on selected days of the week or month, depending on the agreement with the Client.

Klient zostawia sobie minimalny personel IT (zazwyczaj 1-2 osoby), a my przejmujemy opiekę nad całością rozwiązań IT dzieląc kompetencje z personelem Klienta.

// IT Outsourcing

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